| Shipments:
All shipments are sent by Australia Post by default, although Next Day service
is available upon your request. International shipment are sent by your request.
Back orders: Back orders can be shipped
alone or with your next order. Stock will be held for up to 5 days, then made
available for others.
Returns: We must be contacted ASAP before
any items are shipped to us. Any parcel received without prior notification
will not be accepted and will be returned to the sender. Please provide a copy
of any correspondace with your return.
Packaging Returns: Special attention has
to be made for Helicopter kits, Parts andFuselages being returned. On these
items it is mandatory to repack the individual items with necessary paper and
to double box (use second cardboard box around the actual product box.)
Missing items: Unfortunately mistakes
can happen. If you received an order and were charged for items ordered but
not shipped, then you must notify us immediately to have the items reshipped
or have billing corrected.
Damaged Shipments: If you discover an
item has been damaged in transit, contact us immediately in order for us to
initiate a claim and to present the item in question. Do not return the damaged
items to until we have contacted you.
Restocking Fee: Stock can only be returned
if the merchandise is in the original new package and is within 30 days from
the invoice date. We reserve the right to impose a restocking fee of up to 20%.
Any shipment over 30 days from the invoice date is not returnable
Placing Orders and Payment
Placing Orders: Pleasse use our Account
Login. This will ensure all your shipping details are correct and part numbers
are accurate. If you have a special request please email ahead and we do our
best to help you.
Payment: All order need to paid for before
shipping. Local orders (Australia wide) have an option of Paypal or direct deposit.
All international orders must be Paypal.
Prices:
All prices are subject to change without notice, all applicable prices are those
of the current price list. Specials will be advertised on the site and newsletters
sent out. So please ensure you include our newsletter option when creating an
account.
Look farward to your custom
and safe flying.
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